Package Manager FTP info not working

[sarah0811]

We recently moved our forum from one server to another, and for the most part everything is fine except for one problem. I am trying to reinstall the mods we had via package manager, and it is not accepting my FTP login information. I have researched this problem extensively and have found a few threads in which people were having the same issue but have not been successful at fixing the problem. I tried chmod'ing the files to 777 via ftp, adding a temp directory into the packages folder, different variations of the username and local path (eg: [email protected] instead of just username, etc). I can connect to my ftp just fine with the login details, but I can't get it to work in the package manager. When I click "proceed" after entering the information, nothing happens - it just stays on the same page.

This the info I have inputted:
FTP Server: mysite.org [nofollow]   Port: 21 
Username: ftpusername   
Password:    ftppassword
Local path to SMF: / home / content / 99 / 7000499 / html / boards (without the spaces - this was what it was defaulted to, but I've also tried simply: www . mysite . org / boards (where the forum is located)

Any help would be appreciated, thanks in advance!! 

[Slothman77]

Same problem on my site...  Actually uninstalled it from hxxp:domain.com [nonactive]'s siteapp manager...  now ftp has gone stupid and I know it's the right ftp information but I get the wrong ftp info error from the webinstall.php

[busterone]

We recently moved our forum from one server to another, and for the most part everything is fine except for one problem. I am trying to reinstall the mods we had via package manager, and it is not accepting my FTP login information. I have researched this problem extensively and have found a few threads in which people were having the same issue but have not been successful at fixing the problem. I tried chmod'ing the files to 777 via ftp, adding a temp directory into the packages folder, different variations of the username and local path (eg: [email protected] instead of just username, etc). I can connect to my ftp just fine with the login details, but I can't get it to work in the package manager. When I click "proceed" after entering the information, nothing happens - it just stays on the same page.

This the info I have inputted:
FTP Server: mysite.org   Port: 21 
Username: ftpusername   
Password:    ftppassword
Local path to SMF: / home / content / 99 / 7000499 / html / boards (without the spaces - this was what it was defaulted to, but I've also tried simply: www . mysite . org / boards (where the forum is located)

Any help would be appreciated, thanks in advance!! 

You are missing some ftp server info it appears.
I guess it depends on the host, but for mine the ftp server is http://mysite.com
It will need either http://  or ftp:// prefacing your domain.  I would try http first.

[sarah0811]

Thank you busterone for the suggestion, but unfortunately it is still not working (with either of those). Sorry to hear you're having the same problem Slothman77.. It's driving me nuts trying to figure it out.

[busterone]

Indeed, there is some6thing else going on. What version of SMF are you using, and what modifications, if any,  do you have installed?

[sarah0811]

We are using  SMF 1.1.12 and there are no mods installed. We just moved the site from siteground to godaddy and installed the backup... I am trying to reinstall the mods we had, and this is the issue I'm having.

[JimM]

When you connect using your FTP client, is your forum located in the public_html directory?

ETA:  I'm not familar with GoDaddy's set up but some use localhost as the FTP server entered in the package manager.

[sarah0811]

No it's not. It's just at www . mysite .org / boards.

[JimM]

Ok, in your hosting control panel, what folder does your forum files reside in?

[sarah0811]

Absolute path is /home/content/99/7000499/html/boards
but the FTP is chrooted, so /boards for the FTP

[JimM]

For your local path to SMF have your tried html/board or just board?

[sarah0811]

I had never tried html/board but I just did and that does not work either.

[JimM]

Try running this querry in phpMyAdmin.  It will return the package_path that is stored in your database.

Code Select Expand

SELECT * FROM smf_settings WHERE variable =  'package_path'

[sarah0811]

0 rows returned, the variable does not exist

[JimM]

Is smf_ your prefix?  If it's not you would need to replace that part with your prefix.

[sarah0811]

Yep smf_ is the prefix.

[sarah0811]

Also, I have package_make_backups, package_username, package_server, package_port but not package_path

[JimM]

You may want to try a number combinations of /board or board then to see what you get.  When you try these do you get any errors at all in the forum error log?

[sarah0811]

Yeah I have tried pretty much every variation I can think of, nothing works.. and there is nothing in the forum error log either. It basically just does nothing, no matter what is entered.. I click proceed and it just stays on the same page.

[sarah0811]

Does anybody have any ideas? Thanks